Is there any intelligent life on earth?

A lady died this past January, and Citibank bill her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge.  The balance had been $0.00 when she died, but now her balance owed was somewhere around $60.00.  A family member placed a call to Citibank.
The following is the exchange of that conversation:
Family Member:  'I'm calling to tell you my aunt died back in January.' 
Citibank:  "The account was never closed and the late fees and charges still Apply.' 
Family Member:  'Maybe you should turn it over to collections.' 
Citibank:  'Since it is two months past due, it already has been.' 
Family Member:  'So, what will they do when they find out she is dead?' 
Citibank:  'Either report her account to frauds division or report her to the Credit bureau, maybe both!' 
Family Member:  'Do you think God will be mad at her?' 
Citibank:  'Excuse me?' 
Family Member: 'Did you just get what I was telling you - the part about her being dead?'  Citibank: 'Sir, you'll have to speak to my supervisor.' 
Supervisor get on the phone: 
Family Member:  'I'm calling to tell you my aunt died back in January with a $0.00 balance.'  Citibank:  'The account was never closed and late fees and charges still apply.' 
Family Member;  'You mean you want to collect from her estate?' 
Citibank:  (Stammer) 'Are you her lawyer?' 
Family Member: 'No, I'm her great nephew.'
Citibank:  'Could you fax us a certificate of death?' 
Family Member: 'Sure.'  (Fax number was given)  After they get the fax: 
Citibank:  'Our system just isn't setup for death.  I don't know what more I can do to help.'  Family Member:  'Well, if you figure it out, great!  If not, you could just keep billing her.  She won't care.' 
Citibank: 'Well, the late fees and charges will still apply.'  (What is wrong with these people?!?)  Family Member:  'Would you like her new billing address?' 
Citibank:  'That might help....' 
Family Member:  'Odessa Memorial Cemetery, Highway 129, Plot Number 69.' 
Citibank:  'Sir, that's a cemetery!' 
Family Member: 'And what do you do with dead people on your planet???'

*A word of Advice:  Close all credit card accounts before you die!  And you wondered why Citibank needed help from the Feds?