The following is the exchange of that conversation:
Family Member: 'I'm calling to tell you my aunt died back in January.'
Citibank: "The account was never closed and the late fees and charges still Apply.'
Family Member: 'Maybe you should turn it over to collections.'
Citibank: 'Since it is two months past due, it already has been.'
Family Member: 'So, what will they do when they find out she is dead?'
Citibank: 'Either report her account to frauds division or report her to the Credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank: 'Excuse me?'
Family Member: 'Did you just get what I was telling you - the part about her being dead?' Citibank: 'Sir, you'll have to speak to my supervisor.'
Supervisor get on the phone:
Family Member: 'I'm calling to tell you my aunt died back in January with a $0.00 balance.' Citibank: 'The account was never closed and late fees and charges still apply.'
Family Member; 'You mean you want to collect from her estate?'
Citibank: (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.'
Citibank: 'Could you fax us a certificate of death?'
Family Member: 'Sure.' (Fax number was given) After they get the fax:
Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.' Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges will still apply.' (What is wrong with these people?!?) Family Member: 'Would you like her new billing address?'
Citibank: 'That might help....'
Family Member: 'Odessa Memorial Cemetery, Highway 129, Plot Number 69.'
Citibank: 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on your planet???'
*A word of Advice: Close all credit card accounts before you die! And you wondered why Citibank needed help from the Feds?